Office hours for payment of accounts: 9.00am-5.00pm, Monday to Friday. Payments can be made by Internet banking, Eftpos, Cash, Cheque or Credit Card.
Private appointments and surgery
If you are referred to the practice privately, you are responsible for payment of your consultation. If surgery is then undertaken you will receive separate accounts for the following elements of the surgical episode:
The surgeons fee
The anaesthetist fee
The Hospital fee
If you have a Health Insurance Policy, it is also important to make sure you know whether or not your policy covers 100% of any treatment you may need. Some policies have a pre-determined maximum figure that will be paid for a procedure. Where this amount is not adequate to cover the full cost of the appointment or procedure you will be left to cover the shortfall. You will need to collate all invoices relating to your surgery and forward these to your Health Insurance Company for payment, along with any prior approval information provided.
ACC appointments and ACC surgery
If you have been referred to the practice with an accepted ACC claim, 100% of the cost of your treatment may be covered by ACC. For confirmation, please contact your local ACC office or visit www.acc.co.nz. If however your claim is declined, then you are responsible for the account.
You'll be asked to attend a pre-operative assessment. You'll be asked questions about your health, your medical history and your home circumstances. Some blood and urine tests may be carried out. This assessment will usually happen a few days before your operation. Make sure you know the results of any previous tests, as well as all the medications, vitamins and herbal supplements you take. You'll be given clear information on:
whether you need to stop eating and drinking in the hours before your operation (see below),
whether you should stop taking your usual medications before going into hospital,
what to bring with you into hospital (see below),
whether you'll need to stay in hospital overnight and, if so, for how long.
Importance of fasting
If your doctor has instructed you to fast before the operation, it's really important that you don't eat or drink anything – this includes light snacks, sweets and water. You need an empty stomach during surgery so you don't vomit while you are under anaesthetic. If your operation is in the morning, do not eat anything after midnight but you may have water to drink until 6:00am. For afternoon operations, have a light breakfast of toast or cereal (not a cooked breakfast) before 7.30am. You may drink water up until 11:00am. If you take insulin because of diabetes you will still need to avoid eating and drinking before surgery, but make sure your medical team is aware of your condition so appropriate precautions can be taken.
You'll need to remove all make-up and nail polish before your operation. Its a good idea to have a shower on the morning of your surgery before coming to the hospital.
Cancelling and rearranging your surgery
If you're unable to attend your hospital appointment or you don't feel well enough to have your operation, let the hospital (03 6871230) and the secretaries at Aorangi Surgical Group (03 6884447) know as soon as possible. Your admission will be rearranged for another day. Let your surgeon know if you develop a cough, cold or fever a few days before surgery. They will advise whether your operation can go ahead.
What to pack for hospital
A nightdress or pyjamas
Dressing gown and slippers
Small hand towel
Toiletries – soap, toothbrush, toothpaste, shampoo, deodorantsanitary towels or tampons
Razor and shaving materials
Comb or hairbrush
Book or magazines
Small amount of money
Medication that you normally take, and a list of the doses for each medicine
Notebook and pen
Address book and important phone numbers, including your gp's contact details
We abide by a Code of Patient Rights, ensuring proper standards are adhered to with respect and fair treatment by listening and recognising your need for dignity, independence, information, support and decision making. We welcome all complaints.